full image - Repost: Split a Booking during Change now available (from Reddit.com, Split a Booking during Change now available)
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Today we activated our Split a Booking during Change feature when you digitally Manage Your Reservation. As usual, I wanted to share with you an insider update before we more prominently promote this capability. And as always, if you see anything please let me know.With this change, in most cases you no longer will need to call in if you need to adjust certain Customer’s trips on a multi-Customer booking. All of this has been built to continue to improve your experience when flying with Southwest by making it even easier to travel.With this new capability, when you Manage a Reservation to make a change, you will see the option to select to change the itinerary for all, and now, or only certain Customers. A new Customer selection experience will appear, and any Customers you select will be “split” to a new booking with a new confirmation number. After providing a confirmation e-mail for the “split” off booking, you can then proceed with the change.view an exampleFor now, this Split a Booking feature has been added to our Manage Reservation capability when making a change across our desktop web, mobile web, iOS app, and Android app experiences. Later this summer we will add the same capability when choosing to cancel a trip.Insiders tip – the split feature happens as soon as you select and confirm the specific Customers you want to make a change. Therefore, you can technically split a booking without completing an itinerary change. You can then come come back later to make a change if you prefer.This Split Booking during Change feature follows these recent additions to improve your digital Customer experience:Targeted Trip Card Messaging & Mobile Friendly Travel Advisories - we recently added the ability to add specific messaging in the app about events targeted to certain origin and destinations, such as weather alerts. We also coupled this with a new mobile friendly Travel Advisory template to make it even easier to learn about situations which may impact your travel.App Offline Mode – the app now stores your upcoming trip information and alerts you if you are disconnected from the Internet and our servers. This helps prevent confusion in situations where you may be partially connected, such as when connected to a captive airport Wi-Fi networks without completing steps to connect to the Internet, which at times caused confusion at the security and boarding lines.Check In Error Reductions – we improved our error messages to better inform you about how to correct a check in error – such as a typo in a name, or if you attempt to check in a bit earlier than 24 hours.Last Minute Check In Time Change – we changed the digital check-in cutoff time from 60 minutes to 20 minutes to better support last minute check-ins.Check In Retries – we added a retry function behind the scenes in the app to prevent a small portion of Customers from getting an error at T-24 when there are small time discrepancies between system processes.Lap Child Booking - Customers on revenue tickets can add lap children as part of the booking process - without having to call or fill out details at the airport.Flight Credits Don’t Expire – This new policy change eliminated expiration dates on all Southwest flight credits unexpired on, or created on or after July 28, 2022. Plus, we keep flight credits linked to your account right in your account for easy future use.Name Correction – you can edit a first or middle name for existing bookings if you find a typo. Note – if you have a Rapid Rewards number applied a name match is enforced so this option will not be available.Improved and Mobile Friendly Airport Information – Making it even easier to find key information about our destinations while on the go.Later this month, I’m hopeful that we will also be able to bring you a few new enhancements – as always, dates are subject to changeNearby Airport Shopping [being A/B tested]. This will help you find other airports as you shop. We will be A/B testing to ensure this feature doesn’t accidentally make shopping more complicated – so not everyone will see this. If the test doesn’t pan out, we may have to continue to iterate until we can get this right.Mobile Friendly My Account Phase 1 – We will be making it even easier to view your account details on your mobile device including points activity, promotions, earning points, buying points, requesting missing points, and add/viewing your companion details. You’ll first see us link to this improved experience through the mobile account quick links. Then, throughout 2023 we will continue to evolve pieces of the account until we can do a final cutover to the new platform, tentatively planned for later this year.As always, than you so much for your support and your feedback. Hope to see you onboard with us soon!With LUV, Mark
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