full image - Repost: Awesome experience with Spectrum technician who came at 8 AM on Sunday to fix my newly (re)acquired Internet. (from Reddit.com, Awesome experience with Spectrum technician who came at 8 AM on Sunday to fix my newly (re)acquired Internet.)
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I've had a few too many issues with Frontier fiber (it's been great over the past 2.5 years) but lately we've had two day-long outages in the two week timespan.I've decided to keep Frontier, reducing it to 500Mbit and add Spectrum (back) also at 500Mbit - about the same price total for both anyway, plus the benefit of redundancy, especially in the light of working from home.Tech came on time, we had a great chat. He was impressed with my tech hideout in the garage.Here's what I learned:1) My line (that used to be active up until late 2022) was actually disconnected at the pole after terminating the service because it was back-feeding RF back into their network (any unterminated wire is an antenna). A terminator at the end of my line would have solved it, if I knew. Customer service should be giving these in exchange for returning the modem, would have saved their tech a trip to disconnect the line...2) The thick black cable that was originally between the pole to my house is called "customer drop", and one shouldn't connect modem to it directly. There's an implied assumption that there will be a "line" extended from that cable all the way to the modem - I assume the expectation is that the length of the line will be significant to ENSURE ENOUGH LOSS. My tech gave me a small attenuator to make up for the now-very-short line. If you ever modify your set-up that results in sudden shortening of the line, it might be putting too much power back into their network and cause a lot of mess.3) Spectrum is in process of upgrading their network, we should expect better speeds at some point, including upload speeds.4) It's better to have the modem "activated" at a Spectrum store if possible, otherwise it takes a technician (if you have to call them) a long time to get that done at your home.Whoever you are, thank you!
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